Support & Help Center

How do I scan a barcode or QR code?

Simply open the app and point your camera at any barcode or QR code. The app will automatically detect and scan it. Make sure the code is well-lit and in focus for best results.

What barcode formats are supported?

Quick Scan & Go supports 13+ barcode formats including:

• QR Code
• EAN-13, EAN-8, UPC-A, UPC-E (retail products)
• Code 128, Code 39, Code 93 (logistics)
• PDF417, Aztec, Data Matrix, ITF-14, Codabar

How do I configure custom API endpoints?

Go to Settings in the app and configure:

• GET Request URL: For fetching product information
• POST Request URL: For sending scan data to your server
• URL Prefix: To automatically add a prefix to scanned codes

The scanned value will be appended to your configured URL.

How does the confirmation dialog work?

After scanning, the app shows you a confirmation dialog with the action that will be taken (opening a URL or fetching data). You must approve before any action occurs, giving you complete control.

Is my data safe and private?

Yes! All your settings and configurations are stored locally on your device. We don't collect, store, or transmit any of your data. See our Privacy Policy for details.

The scanner isn't working. What should I do?

Try these troubleshooting steps:

• Check that you've granted camera permissions in iOS Settings
• Ensure good lighting - avoid shadows and glare
• Hold your device steady and at the right distance
• Clean your camera lens
• Restart the app
• Update to the latest version

Can I use this for my business?

Absolutely! Quick Scan & Go is perfect for business use cases including inventory management, asset tracking, warehouse operations, retail, and custom integrations with your business systems via API.

How do I format my API response?

For GET requests, return a JSON object with product information. Example:

{
  "title": "Product Name",
  "price": "$19.99",
  "image": "https://example.com/image.jpg",
  "quantity": "stock quantity"
}

The app will display this information in a formatted card.

Can I scan in low light conditions?

While the app works best in good lighting, it can scan in various lighting conditions. For best results, use your device's flashlight or ensure the code is well-illuminated.

What if my question isn't answered here?

Contact us using one of the methods below. We typically respond within 24-48 hours.